Frage

Surround Settings deleted after App Update 11.1


Hi SONOS Team,

 

I have a Playbase and two Play:1 connected as Surround speakers. I did run a Trueplay once but then manually changed the balance to something like +10 for the rear speakers. 
 

However, since the last update of the iOS app to 11.1 I am facing two problems that are related:

 

  1. my manually made +10 setting is gone and I notice my rear speakers on the TV are not loud enough anymore 
  2. The slider in the app disappeared to manually change this. Any change in the app (loudness, Bass, treble, TV or music levels) are not being applied at all. 
     

@SONOS team, please fix this. I just submitted my systems diagnosis data (ID 371036290) for further information

 

thanks

 

 

 

 l


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2 Antworten

Benutzerebene 7
Abzeichen +3

@tobiwei

Try to reinstall the surround setup. Remove the rear speakers, so that only the playbase itself is a room. Then install the Play1s as rearspeakers again. 
 

Benutzerebene 6
Abzeichen +3

@tobiwei

Try to reinstall the surround setup. Remove the rear speakers, so that only the playbase itself is a room. Then install the Play1s as rearspeakers again. 
 

That should solve the issue.