Frage

iOS Sonos controller network issue when Cisco Security Connector is running


Abzeichen

Hi community

 

is there a solution planned or provided in the iOS Sonos controller app regarding proper network sources integration when cisco security connector is running on the device?

many thanks for your kind help and best regards

Michael

 

 

 

 


18 Antworten

Abzeichen +1

Hi community

 

is there a solution planned or provided in the iOS Sonos controller app regarding proper network sources integration when cisco security connector is running on the device?

many thanks for your kind help and best regards

Michael

 

 

 

 

 

Hello Michael.

We are aware of an issue with the Cisco security connector and trying to find a solution.

Unfortunately, at the moment we have no update on progress nor time frame and need to ask for a wee more patience.

 

Best,

Sven

Abzeichen +1

Would be also very much interested in progress on this issue. Having the same problem with my company iPhone where my company forces an installation of cisco security connector on the device.

Best regards,

Alex

That’s the issue, I suppose. With the Cisco Security Connector installed on a corporate phone there might be some legal restrictions that Sonos is not at liberty to circumnavigate.

Abzeichen

Having the same issue with my iPhone XS with Cisco Umbrella installed.

This link suggests Sonos to take action:

This issue will require a resolution from the Sonos side. Please contact Sonos support to add your support for a resolution.”

https://support.umbrella.com/hc/en-us/articles/360024706451-Sonos-and-the-Cisco-Security-Connector-CSC-for-iOS

Please advise.

Best regards

Dominik

 

 

I advise to use an iOS device that is actually yours rather than a corporate phone.

Abzeichen

Thanks very much. When will Sonos provide a fix/solution for the issue?

Thanks very much. When will Sonos provide a fix/solution for the issue?

 

I’m not an employee but there is no Sonos issue. Your iPhone is practically locked down, and the traffic is being monitored in order to prevent security breaches.

https://www.cancom.info/2018/01/netzwerkschutz-iphone-ipad-ios-security-connector-cisco/

Abzeichen

This information has been shared two weeks ago from CIsco suggesting Sonos to take action:

This issue will require a resolution from the Sonos side. Please contact Sonos support to add your support for a resolution.”

https://support.umbrella.com/hc/en-us/articles/360024706451-Sonos-and-the-Cisco-Security-Connector-CSC-for-iOS

 

Can someone from Sonos comment on this please?

Come on Sonos fix that problem. 

I imagine providing a “fix” would require bypassing the Cisco Security Connector, which would put Sonos in serious legal trouble.

How Do you know? I bet it is some quick and dirty implementation that needs to be fixed by Sonos. Cisco does not lock down the device. It just makes sure there are no shortcuts taken. 

Abzeichen

Ist has Bern clear figured out that the traffic was passed through Cisco but it has also shown that the sonos app cannot handle this scenario. Many other Apps work securely with Cisco so i do not understand why sonos can‘t solve it! It‘s not a question of Corporate or Private phone because no company is used to maintain Cisco Infrastructure to Block Sonos…

 

but it is as many other threads also show always the same with Sonos-Problem found and understood but to be solved either by the customer or by the „other“… If Sonos would be more customer centric than such an issue would not be there anymore after 6+ months - Sonos S1 and Sonos S2 does also not fix this issue…

It is a nightmare what Sonos is doing here. Far away of being customer centric. As no other app has such issues except Sonos i do not get why they even do not inform on a roadmap by when this will be fixed. 
More than 6 months ago i had calls wirh Sonos for about an hour and the support was even not aware on the issue with Cisco Security app... 

 

Sonos is certainly a high price product with a low level support! Great combination…. helps to loose customers…..

 

 

https://de.community.sonos.com/controller-und-software-223391/iphone-8-mit-cisco-security-app-ich-kann-keine-musik-streamen-6747694?postid=16089730#post16089730

 

Folks, Use your personal mobile devices to control Sonos rather than MDM-restricted corporate phones.

Abzeichen

Or buy just another Sound system that is able to handle secure DNS…...@Greta - that’s not an answer that customer’s of sonos expect!!

 

Of course Sonos is one of the best solutions but saying that your customer’s should change their behavior of phone usage just because Sonos isn’t able to handle a “well known” DNS topics isn’t rather what i expect of high-end and hiigh-cost equipment.. 

I think Ferrari wasn’t able to establish such a customer experience with saying them “…. build your own street that so that the build in suspension will work”

 

It’s really unbelievable that you came with such answers - that’s not customer centric and not what we expect!!

 

I’m not going to buy another 1.000€+ Phone just because Sonos!!! Rather doing that i would spend the money for some other sound systems!!

 

 

You don’t need to. I’ve got an iPod Touch 6 set up acting as remote control for the TV set, Sonos, the Apple TV, the Blurayplayer and YouTube.

Abzeichen

I was told by my employer that there will be a fix coming from Sonos on July 21st.

 

@Greta A. A lot of people (including myself) don’t own a personal phone anymore. I only have my company phone and nothing else.

Any news on if and when the update will be coming to Sonos to work around this problem?

Antworten